Clea is hiring!
Are you an IT professional based in Zambia looking for an opportunity to assist in the delivery of world-class IT solutions for charities working in international development?
Clea Technical Analyst
Clea is a non-profit Community Interest Company (CIC) based in the UK and Zambia. We deliver affordable leading-edge technologies and expert IT support to charities and non-profits working in international development.
Our mission is to equip those making a difference with the right technological solutions to make an even greater difference in improving lives around the world. We are committed to harnessing the power and abundant resources of the IT community to build a better tomorrow and reduce global inequality. We provide meaningful volunteer projects for businesses and IT professionals through our Give IT Back program.
Your Role
As a Clea Technical Analyst, you will deliver innovative solutions for our non-profit clients, primarily using the Microsoft Office 365 platform. You will be an integral part of a growing team. Clea will support your professional growth and develop your potential.
Your Responsibilities
You will have the following principle responsibilities:
Audit and analyse existing IT capacity and contribute to strategy planning;
Deliver predominantly Microsoft Office 365 frameworks tailored to suit each non-profit’s needs to help boost their impact;
Design and deliver inspired technological solutions to directly assist with non-profit program delivery;
Provide day-to-day IT help desk support to keep things running smoothly.
Please note, this list is not exhaustive and the Technical Analyst will be expected to complete various tasks that arise from our project work.
Your Profile
You will be an IT professional based in Zambia who is looking for an opportunity to assist in the delivery of world-class IT solutions for charities working in international development.
You will have:
A degree in Computer Science or an equivalent level of education / certification;
A minimum of two years professional experience delivering technological solutions and providing IT support;
Considerable experience with Office 365 and related applications. We will consider applicants with experience of delivering Microsoft Office On-Premise who express willingness and ability to develop cloud-based technology skills. Microsoft certification would be a bonus
A positive demeanour with emotional intelligence to remain calm and friendly under pressure;
Strong verbal and written communications skills in English;
A logical mind with excellent listening and problem-solving skills.
It would be beneficial to have:
A practical knowledge of the non-profit sector, though we accept applications from candidates with various professional IT backgrounds;
Familiarity with working with UK organisations and with people of diverse backgrounds;
Experience of Salesforce.
You will be:
Highly self-motivated and able to demonstrate your ability to work remotely with organisations and individuals located all around the world;
Proficient in prioritising and managing several open cases;
Passionate about translating your IT skills and organisational acumen into actions that drive positive social impact;
Committed to ongoing learning and development of skills in the fast-paced world of technology;
Resourceful with an active curiosity into how technology can help solve society’s pressing issues within the financial restraints of the non-profit world.
Working Hours
Working hours will typically be 9:00am – 5:30pm CAT with an hour for lunch. When support items or project deadlines mean working beyond these core hours, time in lieu can be claimed.
To Apply
Please send your CV, a one-page cover letter outlining why you are the right candidate for the role and your salary expectations to connect@clea.tech.
We aim to interview candidates in February and March, with the role ideally starting on Monday 1st April 2019. We endeavour to reply to all candidates, time-permitting. Should you have not heard from us within two weeks, unfortunately your application has not been successful and we wish you the best of luck with your ongoing job search.
Clea is an equal opportunities employer and we do not discriminate on the grounds of race, religion, ethnic or national origin, disability, age, sexual orientation or gender identity.